Help Center

Tap Spin on the AnonSpin home page. Your browser asks for camera and microphone access the first time, then the wheel looks for someone who is online.

Open your browser’s site settings for this website, allow camera and microphone, then reload the page. On phones, also check that the browser itself is allowed to use the camera in your system settings.

In a random match, Next unlocks after a short countdown so every chat gets at least a few seconds. You can always end the chat instead.

Check your connection first, then your browser permissions for the camera and microphone, and close other apps that might be using the camera. Also check that calling is currently available on your account.

Yes. Open More on the call screen to switch your microphone or camera off and on again without ending the chat.

Follow them during the chat. Spins are random, so following is the reliable way to reach the same person again.

Use one of the login options shown in the app. Depending on what is available, that may be email or a supported third-party sign-in.

Use the forgot password option and follow the verification steps. You need access to the email address linked to your account.

Access can be limited if we detect unusual activity, a security risk, a rule breach or a problem with your account status. Sometimes extra verification is needed before access comes back.

Never share your login details, avoid signing in on devices you do not trust, change your password when needed, and contact us quickly if you think someone else got in.

Depending on the tools available to you: your photo, display name, username, bio, linked accounts and other profile details.

Profile content is rejected if it contains anything prohibited, misleading, abusive, promotional or that exposes someone’s privacy. The House Rules list exactly what is not allowed where.

Depending on what is switched on, you may be able to post videos, photos, moments and comments, publicly or to fewer people.

Content is restricted when it breaks the rules, contains unsafe or infringing material, reveals sensitive personal information, or raises security, legal or moderation concerns.

If messaging is available to you and the other person can receive messages, open the conversation and type.

Messaging can be off because of an account restriction, interaction limits, the other person’s settings, or temporary safety controls.

Matching connects people in real time, so results depend on who is online, your account status, our rules and how the matching system works at that moment.

Depending on availability: coins, VIP, gifts, paid content and other premium features. Prices are shown before you buy.

Confirmation can be delayed by your connection, the payment provider, order checks or a short sync delay. Check the payment result page first, then contact us with your order details if it still has not arrived.

In your wallet, VIP pages, purchase history or other account areas, depending on what you bought.

It depends on the purchase terms, the rules for that product, the payment status and the law where you live. See Payments in our Terms of Service.

Clubs let people gather and talk around a topic or a group of friends inside the app.

It can depend on your account status, eligibility, moderation rules, review results or whether clubs are available to you right now.

Club content is rejected when it includes prohibited language, advertising, unsafe material, impersonation, discrimination, privacy risks or anything else the House Rules forbid.

The same way as anywhere else on the app: respect people, no harassment or discrimination, nothing illegal or abusive.

Use the report option whenever you meet abuse, scams, harassment, impersonation, someone who may be underage, or anything else against the rules. In a live chat, end the chat first, then report.

Reports go through our moderation and risk checks. Depending on how serious it is, we may warn the person, remove content, limit features, suspend the account or take stronger action.

Where it is available, blocking stops unwanted contact from a person. Exactly what it covers depends on the feature and your account.

Limits can follow rule breaches, payment abuse, unsafe behaviour, repeated reports, unusual activity or other security and compliance reasons.

The Privacy Policy explains what we collect, how we use and share it, cookies, how long we keep it, your rights and how we protect it.

The Terms of Service cover accounts, acceptable use and enforcement. The House Rules list what is allowed on camera, in profiles and in clubs.